TERMS & CONDITIONS

LAST UPDATED
23 FEBRUARY 2024

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.concretenature.studio website and the newsletter (collectively referred as the "Service") operated by Concrete Nature LTD ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

  • Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

  • Unless otherwise indicated, the Service is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Service (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright laws and may be covered by other restrictions as well. The Content and the Marks are provided on the Service “AS IS” for your information and personal use only. No part of the Service and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

    Anyone wishing to use any of the Content and Marks for commercial use, publication, or any other purpose must request and receive prior written permission. All requests to reproduce content from the Service must be made with hello@concretenature.studio.

    You are granted limited license only for purposes of viewing the material contained on this Website. We reserve all rights not expressly granted to you in and to the Service, the Content and the Marks.

  • FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY
    Concrete Nature LTD provides the information on the Service and the resources available for download through the Service as a public service for informational and educational purposes only.

  • You may not access or use the Service for any purpose other than that for which we make the Service available.

    As a user of the Service, you agree not to:

    1) Systematically retrieve data or other content from the Service to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

    2) Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

    3) Circumvent, disable, or otherwise interfere with security-related features of the Service, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.

    4) Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Service.

    5) Use any information obtained from the Service in order to harass, abuse, or harm another person.

    6) Make improper use of our support services or submit false reports of abuse or misconduct.

    7) Use the Service in a manner inconsistent with any applicable laws or regulations.

    8) Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Service or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Service.

    9) Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

    10) Delete the copyright or other proprietary rights notice from any Content.

    11) Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

    12) Interfere with, disrupt, or create an undue burden on the Service or the networks or services connected to the Site.

    13) Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Service to you.

    14) Attempt to bypass any measures of the Service designed to prevent or restrict access to the Service, or any portion of the Service.

    15) Copy or adapt the the Service’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

    16) Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

    17) Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Service, or using or launching any unauthorised script or other software.

    18) Use a buying agent or purchasing agent to make purchases on the Site.

    19) Make any unauthorised use of the Service, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.

    20) Use the Service as part of any effort to compete with us or otherwise use the Service and/or the Content for any revenue-generating endeavour or commercial enterprise.

  • There may be information on the Service that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Service at any time, without prior notice.

    We reserve the right to change, modify, or remove the contents of the Service at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Service without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.  

    We cannot guarantee the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime or discontinuance of the Service.

  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

  • Your submission of personal information through the store is governed by our Privacy Policy.

  • Our Service may contain links to third-party web sites or services that are not owned or controlled by Concrete Nature LTD.

    Concrete Nature LTD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Concrete Nature LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. For more information on third party cookies and privacy policy, please check our Privacy Policy and Cookie Policy.

  • Concrete Nature LTD reserves the right at our sole discretion to the change Terms under which the Service is offered. The most current version of the Terms will supersede all previous versions.

  • THE SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

  • IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • These terms and conditions are governed by, interpreted and constructed in accord with Scots law, and any disputes relating to the terms and conditions will be subject to the exclusive jurisdiction of the courts of Scotland.

  • In order to resolve a complaint regarding the Service or to receive further information regarding use of the Service, please contact us at hello@concretenature.studio.

    Concrete Nature LTD is a company registered in Scotland • registered address: Unit 221, The Briggait, 141 Bridgegate, Glasgow G1 5HZ • Company Nº 651478

PRIVACY POLICY

EFFECTIVE DATE
23 FEBRUARY 2024

Concrete Nature LTD is committed to protecting your personal information and your rights to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at hello@concretenature.studio

This Privacy Policy describes how www.concretenature.store (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

  • When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Any personally identifiable information collected from this website will be used in accordant with the UK’s Data Protection Act 1998 and the General Data Protection Regulation (GDPR).



    Website visitors


    This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    • Information about your browser, network and device
    • Web pages you visited prior to coming to this website
    • Web pages you view while on this website
    • Your IP address

    Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.



    Analytics

    This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device
    • Web pages you visited prior to coming to this website
    • Your IP address

    This information may also include details about your use of this website, including:

    • Clicks
    • Internal links
    • Pages visited
    • Scrolling
    • Searches
    • Timestamps

    We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.




    Order information

    When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

    • Billing and shipping address
    • Details relating to your purchase (for example, your shirt size)
    • Email address
    • Name
    • Phone number

    We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. Our payment processor(s) [payment processor name(s)] will also collect payment information from you. You can read their privacy policy at [payment processor privacy policy URL]. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.


    Payment information

    When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

    Stripe – payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

    Sift – fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.


    Webform

    When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [] for storage and [with Zapier for data porting].


    Share button

    This website includes share buttons which enable you to share pages or other content from this site to the following third party services: Facebook, instagram, X, Thread. If you click a share button, these third parties may receive your personal data, including:

    • Information about your browser, network and device
    • Details about the web page or content you shared or proposed to share
    • Your IP address


    Marketing emails

    We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Flodesk, our email marketing provider, so they can send these emails on our behalf.


    Order emails

    We may email you with messages about your order or account activity. For example, we may email you to tell you that:

    • You’ve made a purchase
    • Your order has shipped

    It’s not possible to unsubscribe from these messages.

    We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.


    Abandoned Cart Email

    You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

    • You enter your email address at checkout, or are logged into your customer account.
    • You add a product which is in stock to your shopping cart.
    • You close your browser or leave this website without completing your purchase.

    You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

  • Any personally identifiable information collected from this website will be used in accordant with the UK’s Data Protection Act 1998 and the General Data Protection Regulation (GDPR). For additional information regarding cookies, please refer to our cookie policy.

    Most of the personal information we process is provided to us directly by you for one of the following reasons:

    • For Communication purposes to communicate with us using our contact details
    • For promotional and advertising purposes via Email marketing
    • For your use of the services when browsing our website


    We use the information that you have given us:
    • For our own internal records
    • To send you marketing emails when you subscribe to our newsletter
    • To communicate with you and answer any of your queries
    • To improve our services and products

    We may share this information with the following third-party services providers named below to process and store your data:

    • Flodesk (Flodesk Inc.), which we use to manage email marketing subscriber lists and send marketing emails to subscribers.
    • Google LCC, which we use as an email providers and we also use Google Analytics.
    • Squarespace, which we use for this website.

    We will not share your personal information with any other personal third-party unless we have your permission or the law requires us to. This Privacy policy only covers this website. Each third-party listed above have their own Privacy Policy.

    Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

    • Your consent. You are able to remove your consent at any time. You can do this by contacting hello@concretenature.studio
    • We have a contractual obligation.
    • We have a legitimate interest.

  • We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

  • When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your data protection ights’ section below.

  • Under data protection law, you have rights including:

    Your right of access – You have the right to ask us for copies of your personal information.

    Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

    Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

    Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

    Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

    Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

    Please contact us at hello@concretenature.studio if you wish to make a request.

  • Data collected through our newsletter form is securely stored in our database on Flodesk

    Data is maintained until it is requested to be erased.

  • If you have any concerns about our use of your personal information, you can make a complaint to us at hello@concretenature.studio.

    You can also complain to the ICO if you are unhappy with how we have used your data.

    >The ICO’s address:

    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Helpline number: 0303 123 1113

    ICO website: https://www.ico.org.uk

COOKIE POLICY

LAST UPDATED
23 FEBRUARY 2024

Concrete Nature Ltd ("us", "we", or "our") uses cookies on www.concretenature.studio (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

  • Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.Cookies can be "persistent" or "session" cookies.

  • When you use and access the Service, we may place a number of cookies files in your web browser. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.

    These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

    These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

  • This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device
    • Web pages you visited prior to coming to this website
    • Your IP address

    This information may also include details about your use of this website, including:

    • Clicks
    • Internal links
    • Pages visited
    • Scrolling
    • Searches
    • Timestamps

    We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  • We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Flodesk, our email marketing provider, so they can send these emails on our behalf.

  • This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

    • Information about your browser, network, or device
    • Your IP address

  • This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    • Information about your browser, network and device
    • Web pages you visited prior to coming to this website
    • Your IP address

    Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

  • In addition to our own cookies, please note that the Service may use third-party cookies to report usage statistics or in relation to social media functions for example. Third party companies like analytics companies and social networks generally use cookies to collect user information on an anonymous basis. We are not responsible for setting out these cookies and do not control their settings, please check those websites for more information about their cookie and privacy policies.

    Google
    Squarespace
    Flodesk

    Social media cookies allow users to interact easily with social media, such as Facebook, Pinterest and Instagram. We do not control the settings of those cookies, please check the relevant social media platforms for more information about their cookies.

    Facebook
    Pinterest
    Instagram

  • If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

  • You can learn more about cookies and the following third-party websites:

    All About Cookies
    Network Advertising Initiative