SHIPPING
& RETURNS

LAST UPDATED
19TH APRIL 2024

GENERAL

All of your order are shipped from Glasgow (UK) via Royal Mail. If you have any questions, email us at hello@concretenature.studio


PROCESSING YOUR ORDER

Orders may take up to 5 business days to ship. All orders are processed between Monday and Friday. You will receive a shipping notification once your order has been shipped.

If you require a speedier delivery service please email us at hello@concretenature.studio before placing your order to discuss your requirements. We'll be more than happy to accommodate your needs.

Please note all giclée print orders are printed, fulfilled and shipped separately by our partner The Print Space.


FREE ORDER COLLECTION (GLASGOW ONLY)

Orders can be collected for free from our studio at The Briggait in Glasgow (UK). Please note giclée prints cannot be collected from our studio. All giclée print orders are printed, fulfilled and shipped separately by our partner The Print Space.

Once you have placed your order, we will contact you via email to arrange collection using the email address you provided when completing your order. If you have any question about collection, please email us at hello@concretenature.studio 


SHIPPING COSTS & DELIVERY TIME (EXCL. GICLEE PRINTS)

  • SHIPPING RATE
    £4.00

    DELIVERY TIME
    UK Orders are shipped First Class with Royal Mail . Expect deliveries to take 2 to 5 working days. 

  • SHIPPING RATE
    £10

    SHIPPING
    All orders are shipped through Royal Mail as “Tracked” deliveries. A tracking number will be provided with your shipping confirmation email.

    VAT + CUSTOMS DUTIES
    International orders may be subject to additional Import VAT, customs duty and handling fees. Buyers are responsible for any customs, import duties and taxes that may apply.

    DELIVERY TIME
    Deliveries usually take up to 14 working days. Please note that orders are currently taking longer to arrive.

  • SHIPPING RATE
    £15

    SHIPPING
    All orders are shipped through Royal Mail as “Tracked” deliveries. A tracking number will be provided with your shipping confirmation email.

    VAT + CUSTOM DUTIES
    International orders may be subject to additional Import VAT, customs duty and handling fees. Buyers are responsible for any customs, import duties and taxes that may apply.

    DELIVERY TIME
    Deliveries can take up to 20 working days depending on the country, however delays should be expected according to Royal Mail. Please note that orders are currently taking longer to arrive due to the current situation and local conditions.

GICLEE PRINTS SHIPPING COSTS & DELIVERY TIME ONLY

  • SHIPPING RATE
    £6.45

    DELIVERY TIME
    UK Orders are shipped with Royal Mail . Expect deliveries to take 2 to 5 working days. 

    FULFILMENT
    Giclée print orders are printed, fulfilled and shipped separately by our partner The Print Space. Please note that your giclée print(s) willl be shipped separately. For example if you order 1 x giclée print + 1 risograph print to be delivered to a UK address; both prints will be shipped in separate parcels, both parcels will be delivered separately and you will be charge for £4 (Flat shipping rate) + £6.45 (Giclée print rate).

  • SHIPPING RATE
    Germany: £6.45
    Rest of EU: £10.95

    SHIPPING
    All orders are shipped through Royal Mail as “Tracked” deliveries. A tracking number will be provided with your shipping confirmation email.

    FULFILMENT
    All Giclée prints orders are printed, fulfilled and shipped separately by our partner The Print Space. Please note that your giclée print(s) willl be shipped separately. For example if you order 1 x giclée print + 1 risograph print to be delivered to an address in Germany; both prints will be shipped in separate parcels, both parcels will be delivered separately and you will be charge for £10 (Flat shipping rate for the risograph print) + £6.45. (Giclée print rate).

    VAT + CUSTOMS DUTIES
    International orders may be subject to additional Import VAT, customs duty and handling fees. Buyers are responsible for any customs, import duties and taxes that may apply.

    DELIVERY TIME
    Deliveries usually take up to 14 working days. Please note that orders are currently taking longer to arrive.

  • SHIPPING RATE
    US: £37.50
    CANADA: £45.00
    ROW: £65.79

    SHIPPING + FULFILMENT
    All Giclée prints orders are printed, fulfilled and shipped separately by our partner The Print Space. All international orders for iclée prints are sent via courier.

    Please note that your giclée print(s) willl be shipped separately. For example if you order 1 x giclée print + 1 risograph print to be delivered to an address in Canada; both prints will be shipped in separate parcels, both parcels will be delivered separately and you will be charge for £15 (Flat shipping rate for the risograph print) + £45 (Giclée print rate).

    VAT + CUSTOMS DUTIES
    International orders may be subject to additional Import VAT, customs duty and handling fees. Buyers are responsible for any customs, import duties and taxes that may apply.

    DELIVERY TIME
    Deliveries to most places in the world arrive in less than 4 days. Please note that orders are currently taking longer to arrive.

SHIPPING DETAILS

Please make sure to enter your delivery address correctly when ordering as we cannot be held responsible for any undelivered parcels or delayed experienced due to incorrect details being provided. If you have an issue with your order, please get in touch at hello@concretenature.studio


BREXIT: EU VAT & CUSTOMS DUTIES

Please be aware that as of 1st July 2021, EU customers will have to pay import VAT and handling fees before you can claim your parcel. These charges will depend on the country your parcel will be delivered in and the value of the item(s) you have ordered. Concrete Nature has no control over these charges and accepts no responsibility over additional overseas costs and delays due to customs. For more information you can refer directly to the information provided by Royal Mail regarding Brexit here

 

CUSTOMS & IMPORT TAXES

Overseas shipments may be subject to additional Import VAT, customs duty and handling fees. Buyers are responsible for any customs, import duties and taxes that may apply. Concrete Nature has no control over these charges and accepts no responsibility over additional overseas costs and delays due to customs.

  

LOST DELIVERY

If you suspect a lost delivery, please contact us at hello@concretenature.studio with your name, order number and full address and we'll look into it for you. Please note, Concrete Nature does not take responsibility for lost or missing packages that show delivery confirmation.


DAMAGE

If your order arrives damaged, notify us immediately at hello@concretenature.studio. Please include clear pictures of the damage alongside your name and order number. Once you have contacted us, we will advise on the appropriate course of action and we will do our very best to resolve the issue to your satisfaction.


REFUND POLICY

We hope you are happy with your purchase but if you are not, please get in touch immediately. Items can only be returned if they were purchased from this website. Gift cards, Giclée prints and bespoke commissions are final sale and can not be returned, or exchanged. Please note giclée prints are printed especially for each order. Shipping costs are nonrefundable and customers will assume the cost of return shipping.

If you would like to arrange a return, exchange or refund please contact us at hello@concretenature.studio within 14 days of receiving your orders. The return address and return form will be provided to you when you contact us via email. 

Please note all items must be returned unopened in their original sealed packaging in saleable ‘as new’ condition. If you are returning items purchased on sale or ‘seconds’, the refund you receive will be based on the sale price you paid for your items. We recommend returning your unwanted items using tracked or recorded delivery methods and to retain proof of postage in the unlikely event of loss as Concrete Nature cannot refund products damage or lost in transit. Concrete Nature does not cover cost of return postage.


REFUND PROCESSING TIME

Once we receive your returned item(s) we aim to process your return within 7 working days. Concrete Nature remains a small operation, we’ll be dealing with your return as quickly as we possibly can. Once your return has been processed you will received an update via email. Please note that original postage cannot be refunded and you will have to pay yourself to return your original purchase to us. 

 

REFUND CONDITIONS

You will be eligible for a refund if you meet the following criteria:

  • Your returned items are received within 14 days of you receiving your original order.

  • item(s) must be returned in a fully resalable condition: undamaged and in the state in which they were sent.

  • Item(s) must be accompanied by the fully completed returns form.

Please note that we reserve the right to refuse a return and refund on items deemed not to be resalable. If you do not provide a completed returns form with your name and order number, we will be unable to process your return and refund.